Privacy Policy

and the use of “cookies” in the online store www.hedcomet.com

General Information

This document defines the Privacy Policy rules in the Online Store (hereinafter referred to as “Online Store”). The administrator of the Online Store is Kosciuschko Group Sp. z o.o., ul. Kredytowa 8/2, 40-562 Katowice, registered in the National Court Register by the District Court Katowice-East in Katowice, VIII Commercial Division of the National Court Register under KRS number: 0000697520, NIP 6342907120, REGON 368393715.

Capitalized terms have the meaning assigned to them in the regulations of this Online Store.

Personal data collected by the Administrator of the Online Store is processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).

The Administrator of the Online Store takes particular care to protect the privacy and information provided by the customers of the Online Store. The Administrator carefully selects and applies appropriate technical, programming, and organizational measures to ensure the protection of processed data, in particular safeguarding data against unauthorized access, disclosure, loss, destruction, unauthorized modification, and processing contrary to applicable law.

The services available on the website (including the possibility of placing an order in the Store) are not intended for persons under 16 years of age. The Administrator does not intend to deliberately collect data about persons under 16 years of age.

Personal Data

Data Controller

Your personal data controller is:

Kosciuschko Group Sp. z o.o.

ul. Kredytowa 8/2, 40-562 Katowice

You can contact the Data Controller regarding your personal data via:

• Email: contact@hedcomet.com
• Postal mail: ul. Kredytowa 8/2, 40-562 Katowice
• Phone: +48 882 450 411

Purposes and Legal Basis for Processing Personal Data

The Data Controller processes your personal data for the following purposes and scope:

• To take actions prior to entering into a contract at your request (e.g., creating an account), i.e., data provided in the registration form in the Online Store, such as email address and password, gender; if account registration occurs via an external authentication service (e.g., Google+, Facebook), we collect your first and last name. If you register when purchasing goods, we collect your name and shipping information; for services requiring account creation (order history, order status notifications), we process the data provided in the account and during purchases;
• To provide services not requiring account creation or purchase, i.e., browsing the Online Store website, product search; we process data regarding your activity in the store, including viewed products, device session data, operating system, browser, location, unique ID, and IP address;
• To execute a sales contract (e.g., delivery of purchased goods), we process data provided during purchase, such as name, email address, shipping information, payment data, and, if purchased via an account, the established password;
• To generate usage statistics, improve the Online Store, and ensure IT security, we process data about your activity, time spent on pages, search history, location, IP address, device ID, browser, and OS;
• For claims, complaints, and inquiries, we process data provided in contact forms, complaints, account data, order information, and attached documents;
• For marketing and remarketing purposes, we process data from your account, activities, orders, cookie history, search history, clicks, login/registration dates, and communications with you. External providers may assist in showing targeted ads outside the Online Store;
• For contests and loyalty programs (e.g., points, notifications, offers), we use your account and registration data; details are provided in contest or program rules;
• For market and opinion research by us or our partners, e.g., order information, account or purchase data, email addresses. These data are not used for advertising; instructions are given in each survey.

Categories of Personal Data

The Data Controller processes the following categories of personal data:

• Contact information;
• Online Store activity data;
• Order information;
• Complaints and inquiries;
• Marketing data.

Voluntary Provision of Personal Data

Providing the required personal data is voluntary and a condition for the provision of services by the Data Controller via the Online Store.

Data Retention Period

Personal data will be processed for the period necessary to fulfill orders, services, marketing, and other services. Data will be deleted in the following cases:

• When the data subject requests deletion or withdraws consent;
• When the data subject is inactive for over 10 years;
• When data is found to be outdated or inaccurate.

Some data, like email and name, may be retained for 3 years for evidence, complaints, and claims but will not be used for marketing purposes.

Data related to paid orders, contests, and loyalty programs will be kept for 5 years from delivery.

Data for non-logged-in customers are kept according to cookie lifecycle or until deleted by the user.

Your preferences, behavior, and marketing choices may be used for automated decision-making to optimize store sales.

Recipients of Personal Data

We share your personal data with:

• State authorities (prosecutor, police, PUODO, UOKiK President) if requested;
• Service providers supporting store operations (e.g., order fulfillment); depending on agreements, these providers act on our behalf or independently; list available on the Online Store website.

Data Subject Rights

Under GDPR, you have the right to:

• Access your personal data;
• Correct your personal data;
• Request deletion;
• Request restriction of processing;
• Object to processing;
• Data portability.

The Data Controller will respond without undue delay, within one month (extendable by 2 months if necessary).

Other rights include withdrawing consent and filing complaints with supervisory authorities (PUODO in Poland).

Cookies

General Information

The Online Store uses cookies—small text files stored on your device to ensure proper functionality and customization.

Cookies include the domain name, storage period, and assigned value.

Security

Our cookies are safe and cannot transmit viruses or malicious software to your device.

Types of Cookies

• Session cookies: deleted after browser session ends; do not collect personal data.
• Persistent cookies: remain until manually deleted; do not collect personal data.

Purposes

• Store configuration;
• Compliance certificates via solidnyregulamin.pl;
• Statistics (Google Analytics);
• Profile-based advertising (Google AdSense, Google Ads);
• Social media promotion (Facebook, Instagram).

For detailed cookie policies, visit the respective websites. You can manage or block cookies via browser settings or external tools.